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AI Calling

Run AI-powered phone screening calls in batch. Paste a list of candidate phone numbers, override the system prompt per role, and review transcripts, recordings and outcomes from a single dashboard.


1

Open the AI Calling dashboard

Click "AI Calling" in the sidebar. You’ll see headline KPIs (number of calls, average duration, total conversation time, success rate), a calls-over-time chart, a status breakdown and the full call history with filters.

AI Calling dashboard with KPIs, calls-over-time chart and status breakdown
2

Create a new AI call (or batch)

Click "Create new call" in the top-right. Paste one or more phone numbers in E.164 format (one per line). Pick the country (a local caller ID is matched automatically), the conversation language, and — optionally — a system prompt override with role-specific instructions.

Create new AI call modal with phone numbers, country and system prompt override
3

Filter and search past calls

Use the Filters bar to narrow the call history by phone number, direction (inbound / outbound), status (all / completed / failed / busy), country and time period (24h, 7 days, 30 days, custom). Every change re-renders the charts above instantly.

4

Review a single call in detail

Click any call row to open the Call Details page. You’ll see contact info, country, agent, direction and outcome at the top. Below that: an audio player with download, 1x/1.5x/2x speed, seeking and a full event timeline (call started, agent responded, candidate spoke).

Call details page with timeline, audio player and transcript
5

Read the transcript

Switch between the "Transcript" and "Overview" tabs at the bottom of the Call Details page. The Transcript view shows the full back-and-forth with role-tagged turns (AI Agent vs. Candidate) and timestamps. The Overview tab shows the AI-generated summary and key points captured during the call.

6

GDPR & retention

All calls are recorded with automatic disclosure at the start. Candidates can opt out using local-language keywords. Recordings are stored in EU data centers. Workspace owners can configure retention from 7 days to 1 year, or delete any individual call from the Call Details page.